INTERNET BASED BANKING SERVICES - AN EMPIRICAL STUDY

Authors

  • Dr. R.K. Uppal

Abstract

The paper is an attempt to study the perceptions of bankers for internet based e-banking services
related with important issues like collaborative culture, training & development, knowledge
management. The perceptions of employees experienced in e-banking system are surveyed
where the study covers 60 employees of e-banks located in selected districts of Punjab during the
first half of July, 2020. The study concludes that there exists collaborative culture and employees
are satisfied with the working of e-channels and training programmes organized by e-banks, but
not much satisfied with the knowledge management and behavioural aspects of e-banking. The
employees experienced some frustration and a major problem of lack of knowledge of echannels and their operating ways while dealing with these channels, are the most prevalent
ones.

Downloads

Download data is not yet available.

Downloads

Published

2020-12-01

How to Cite

Dr. R.K. Uppal. (2020). INTERNET BASED BANKING SERVICES - AN EMPIRICAL STUDY. PalArch’s Journal of Archaeology of Egypt / Egyptology, 17(6), 2587 - 2598. Retrieved from http://mail.palarch.nl/index.php/jae/article/view/1195