INTELLIGENT INTERACTION VIA CHATBOTS TRANSCENDING THE CURRENT CONSTRUCTS

Authors

  • Samiksha Chitranshi , Pramod Daml

Abstract

Purpose: To study the chatbots’ effectiveness in transforming the current business
constructs.
Research Method: A comparative study of five chatbots in different domains based on the
detailed dialogue flows and instant messenger interface with users.
Findings: The study provides rating to the selected five chatbots as per their efficacy in
interacting with the users.
Application: The study would be useful for the business owners of the different domains
discussed regarding their investments in chatbots as a cost-effective tool for better customer
experience leading to better sales and thereby increased revenues of their business. It would
assist chatbot developers for the design factors to be considered while constructing chatbots. It
would help future researchers to propose strategies and frameworks to increase customer
engagement through chatbots. It would also supply academics with a foundation for further
theory building processes regarding chatbot design and engineering.

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Published

2020-12-02

How to Cite

Samiksha Chitranshi , Pramod Daml. (2020). INTELLIGENT INTERACTION VIA CHATBOTS TRANSCENDING THE CURRENT CONSTRUCTS. PalArch’s Journal of Archaeology of Egypt / Egyptology, 17(6), 4568 - 4576. Retrieved from http://mail.palarch.nl/index.php/jae/article/view/1705